Frequently Asked Questions

Placing an order is simple! Browse our collection, select your desired product, choose size and color, add to cart, and proceed to checkout. Fill in your shipping details, select payment method, and confirm your order. You will receive an order confirmation email immediately.

Yes, you can cancel or modify your order within 2 hours of placing it. Go to "My Orders" section, select the order, and click "Cancel Order" or contact our customer support at +91 98765 43210. Once the order is shipped, cancellation is not possible, but you can return it after delivery.

You will receive a tracking link via SMS and email once your order is shipped. You can also track your order by logging into your account, going to "My Orders", and clicking on the specific order. Real-time tracking is available on our courier partner's website.

We apologize for the inconvenience! Please contact us within 24 hours of delivery with photos of the damaged/wrong product. Email us at support@ropetoxfashion.com or call +91 98765 43210. We will arrange a free pickup and send you the correct product or provide a full refund.

Yes, we offer special pricing for bulk and wholesale orders. For bulk purchases (10+ pieces), please contact our sales team at sales@ropetoxfashion.com or call +91 98765 43211. We provide exclusive discounts and customization options for bulk orders.

We offer FREE shipping on all orders above ₹999 across India. For orders below ₹999, standard shipping is ₹99. Express shipping (2-3 days) is available at ₹199. Cash on Delivery (COD) has an additional charge of ₹50.

Delivery timelines vary by location: Metro Cities (2-4 business days), Tier 1 Cities (3-5 business days), Tier 2 & 3 Cities (4-7 business days), Remote Areas (7-10 business days). Express delivery available in select cities (2-3 days).

Currently, we ship only within India. International shipping will be available soon. Stay tuned for updates! You can subscribe to our newsletter to be notified when we start international deliveries.

We partner with trusted couriers including Delhivery, Blue Dart, DTDC, and India Post. The courier is selected based on your location and product type to ensure fastest delivery. You will be notified of the courier partner when your order is shipped.

Delivery delays can occur due to unforeseen circumstances like weather, festivals, or courier issues. If your order is delayed beyond the estimated delivery date, please contact us at support@ropetoxfashion.com. We will track your shipment and provide you with an updated timeline.

We offer a 7-day return policy from the date of delivery. Products must be unused, unworn, unwashed, with original tags intact and in original packaging. Return pickup is free of charge. Refunds are processed within 5-7 business days after quality verification.

Yes! You can exchange products for size or color within 7 days of delivery. Exchange is subject to stock availability. Only one exchange is allowed per order. If the exchanged product has a higher price, you pay the difference; if lower, we refund the difference.

The following items are non-returnable: Innerwear & Lingerie (hygiene reasons), Customized/Stitched items, Sale/Clearance items marked as "Final Sale", Products without original tags, Worn/Used products, and items with damaged packaging.

Login to your account, go to "My Orders", select the order you want to return/exchange, click "Return/Exchange", choose reason, upload photos if required, and schedule pickup. Our courier partner will collect the product from your address within 1-2 days.

Refund processing timeline: Product pickup (1-2 days) + Quality check (2-3 days) + Refund initiation (1 day) + Bank processing (3-5 days) = Total 5-7 business days. Refunds are credited to your original payment method. For COD orders, refund is via bank transfer.

We accept multiple payment methods: UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, Amex, Rupay), Net Banking (all major banks), Digital Wallets (Paytm, PhonePe, Amazon Pay), and Cash on Delivery (COD) for eligible orders.

Yes, COD is available on most orders with an additional charge of ₹50. However, COD may not be available for high-value orders (above ₹10,000) or in certain remote locations. You will see the COD option at checkout if available for your order.

Absolutely! Our website uses SSL encryption and secure payment gateways (Razorpay/PayU) to protect your financial information. We do not store your card details. All transactions are processed through PCI-DSS compliant payment partners.

If payment fails, first check if the amount was deducted from your account. If deducted, wait for 24 hours - it will be auto-refunded. If the issue persists, contact your bank or our support team at support@ropetoxfashion.com with transaction details. You can retry payment after 30 minutes.

Yes, we offer No Cost EMI on Credit Cards from major banks (HDFC, ICICI, SBI, Axis, etc.) for orders above ₹3,000. EMI tenure options: 3, 6, 9, and 12 months. Debit Card EMI is also available from select banks. Check EMI eligibility at checkout.

Visit our Size Guide page for detailed measurements for each category (Sarees, Kurtis, Suits, etc.). Measure yourself using a soft tape and compare with our size chart. If you're between sizes, we recommend choosing the larger size. Contact us for custom stitching options.

We strive to display accurate colors, but slight variations may occur due to screen settings, lighting, and photography. For exact color reference, check product description. If you're unsure, contact our support team - we can send you additional photos or videos of the product.

Yes! We offer custom stitching for sarees, lehengas, and suits. Contact us at support@ropetoxfashion.com with your measurements (Bust, Waist, Hip, Length, Shoulder). Custom orders take 5-7 additional business days and cannot be returned/exchanged.

Care instructions vary by fabric. Generally: Dry clean recommended for silk, brocade, and embroidered items. Hand wash in cold water for cotton and chiffon. Avoid direct sunlight. Iron on reverse side. Store in cotton bags. Check product tags for specific care instructions.

Out-of-stock items are usually restocked within 7-15 days. Click "Notify Me" on the product page to receive an email when it's back in stock. You can also contact us at support@ropetoxfashion.com to check exact restocking dates for specific products.

Click "Login" in the top menu, then "Create Account". Fill in your name, email, phone number, and password. You will receive a verification email. Click the link to verify your account. You can also create an account during checkout process.

Click "Login" and then "Forgot Password". Enter your registered email address. You will receive a password reset link via email. Click the link and create a new password. If you don't receive the email, check your spam folder or contact support.

Yes! We offer complimentary gift wrapping for all orders. Select "Gift Wrap" option at checkout and add a personalized message. Your order will be beautifully wrapped in our signature RopetoxFashion packaging with a gift card.

Add products to cart, proceed to checkout, and look for "Apply Coupon" field. Enter your coupon code and click "Apply". The discount will be reflected in your total amount. Coupons cannot be combined with other offers. Check terms and conditions for each coupon.

Contact us via: Email - support@ropetoxfashion.com, Phone - +91 98765 43210 (Mon-Sat, 10AM-8PM IST), WhatsApp - +91 98765 43210, Live Chat - Available on our website, or visit our Contact Us page to submit a query. We respond within 24 hours.